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QUALITY MINIATURES AND TERRAIN FOR YOUR GAME

F.A.Q.

Shipping Policy:
The last thing we want is for you to receive a broken model. So we take extreme care in packing your product(s) to ensure it arrives safe and sound.

We use the United States Postal Service (USPS) and all orders include tracking to your shipping address.

FYI: We are not responsible for lost or stolen packages. Please double check your shipping address when checking-out. We also recommend your delivery destination is a safe and secure location.

How Long Does It Take To Get My Order?
Our goal is to get your order printed and out the door and into your hands asap!

However shipping times vary on our current order volumes. While we aim to ship all orders within 1-3 days of your order placement. Larger orders may take extra time to fulfill. We do guarantee all items will ship within 14 days of the order being placed, if for any reason we can’t meet that guarantee, we will contact you directly.

Return Policy:
Sorry all sales are final and we do not accept any returns for products sold.
Please make sure that what you’ve put into your cart is what you want and that the scale is right for whatever you are using it for BEFORE you hit that buy button.

If you’re unsure about the scale of a product – hit us up via email (themercmarket@gmail.com) and ask beforehand.

All products follow our strict quality guarantee (see below for details) and are packed to assure safe travels from postage gremlins (see above for shipping policy details). If you’re unhappy with your purchase, please contact us directly via email.

If you receive an item that is damaged or unusable due to our process, we will either ship you a replacement or give you store credit instead of a monetary refund.

Quality Guarantee:
We are OBSESSED with quality and giving you only the best prints from our store!

Every print goes through a rigorous quality control check to ensure your satisfaction. If it fails our high standards then we reprint the model until it passes.

In our pursuit of excellence not only do we use a proprietary blend of resins for all of our products printed in resin. But we also print all miniatures at extremely high resolutions (0.02) to maximize details.

Our terrain is typically printed in PLA (plastic) and is done at very high resolutions compared to most other companies.

Our competitors typically print their terrain in PLA (plastic) at a low resolution of 0.2 to minimize their cost and and maximize their production, giving you those unsightly layer lines you hate even after you’ve primed and painted your terrain.

Dedicated to quality, we take the time to print every piece at a beautiful 0.08 high resolution to minimize visible layer lines and for maximum detail and excellency. However, as with all 3D Printed items, item may have small imperfections and/or print lines. All 3D Printed items may require sanding and we highly recommend priming prior to painting.

What Scale Are The Minis At?
Unless otherwise noted, all of our prints are printed at the scale given to us by the designer. This is typically done at a range of 25mm-32mm with the majority being scaled at and for 28mm gaming.

We’ve done our best to show scale in our product photos. However if you’re still unsure of the scale of the item you want, just reach out to us at themercmarket@gmail.com and we can get you a precise measurement of the model.

Will It Come Assembled?
No. While the majority of the models in our catalog are printed in one single piece, there are a number of our products that require assembly.

These are typically the larger models. However, you should be able to tell if a model requires assembly by looking at the various pictures provided in the listing.

Will It Come Pre-Painted?
No, models do not come pre-painted. However, we do offer pro-painting services for an additional fee.

If it wasn’t offered to you before checkout and you’d like to have your minis painted, please reach out to us asap at themercmarket@gmail.com

Can You Print My HeroForge Mini?
Yes absolutely! Contact us today for a quote – themercmarket@gmail.com

Special Requests:
Got something cool, special and unique you want done?
We can definitely help make it a reality!
Get a quote today by emailing us at: themercmarket@gmail.com

WTH! That’s Free Online!
Believe it or not, some files found on free sites like Thingiverse allow us to sell them. Other times, we’ve worked out a deal with the designer directly to sell physical prints from their work.

Customer Supplied STL’s:
So you’ve got your own STL file but no printer?
No sweat – we got you covered!
Just email us and we’ll get you a quote – the mercmarket@gmail.com