We have a two-part guarantee designed to get your products into your hands as fast as possible while also giving you the best quality.
Guarantee #1: Fast Shipping!
Our goal is to get your order printed and out the door and into your hands asap!
However shipping times vary on our current order volumes. While we aim to ship all orders within 1-3 days of your order placement. Larger orders may take extra time to fulfill. We do guarantee all items will ship within 14 days of the order being placed, if for any reason we can’t meet that guarantee, we will contact you directly.
If you receive an item that is damaged or unusable due to our process, we will either ship you a replacement or give you store credit instead of a monetary refund. Please visit the FAQ page for full details on our refund policy.
Guarantee #2: Quality and Excellence
We are OBSESSED with quality and giving you only the best prints from our store!
Every print goes through a rigorous quality control check to ensure your satisfaction. If it fails our high standards then we reprint the model until it passes.
In our pursuit of excellence not only do we use a proprietary blend of resins for all of our products printed in resin. But we also print all miniatures at extremely high resolutions (0.02) to maximize details.
Our terrain is typically printed in PLA (plastic) and is done at very high resolutions compared to most other companies.
Our competitors typically print their terrain in PLA (plastic) at a low resolution of 0.2 to minimize their cost and and maximize their production, giving you those unsightly layer lines you hate even after you’ve primed and painted your terrain.
Dedicated to quality, we take the time to print every piece at a beautiful 0.08 high resolution to minimize visible layer lines and for maximum detail and excellency.
Please be aware that as with all 3D Printed items, item(s) may have small imperfections and/or print lines. All 3D Printed items may require sanding and we highly recommend priming prior to painting.